General Enquiries
Contact Information
10500 Preoce, Graçanicë
Republic of Kosovo
Office Hours
| Monday – Friday | 08:00 – 16:00 |
| Saturday | Closed |
| Sunday | Closed |
Activities
Për çdo informacion ose shqetësim në lidhje me sjelljen e keqe, mund të na kontaktoni në +383 38 721 212 ose office@meditech-ks.com.
For any information or concerns regarding misconduct, please contact us using the details above.
Pharmacovigilance / Farmakovigjilenca
Report an Adverse Event / Raporto një Efekt Anësor
Meditech SH.P.K. is committed to monitoring the safety of all medicinal products it represents. Safety information may be reported at any time — 24 hours a day, 7 days a week.
What to Report
- Adverse events (side effects)
- Lack of efficacy
- Overdose
- Medication errors
- Exposure in pregnancy
- Misuse or abuse
- Quality complaints
Çfarë të Raportohet
- Efektet anësore
- Mungesa e efikasitetit
- Mbidozimi
- Gabime në përdorim
- Ekspozimi gjatë shtatzënisë
- Keqpërdorimi
- Ankesa për cilësinë
Who Can Report
- Patients / Pacientët
- Healthcare Professionals
- Pharmacists / Farmacistët
- Caregivers / Kujdestarët
- Distributors
- Any other reporter
Adverse Event Report Submitted
Your reference number is:
Please save this number. Our Pharmacovigilance Department will process your report in accordance with applicable regulations.
Report a Concern / Raporto një Shqetësim
Whistleblower Channel — Kanali i Sinjalizimit
Meditech SH.P.K. is committed to the highest standards of business ethics and compliance. This channel allows employees, contractors, suppliers, business partners and any third parties to report concerns confidentially and securely.
Implemented in accordance with Law No. 06/L-085 on Protection of Whistleblowers (Republic of Kosovo).
No Retaliation
Meditech strictly prohibits any retaliation against individuals who report concerns in good faith.
Anonymous Option
You may submit a report anonymously. Your identity is never required unless you choose to provide it.
Response Time
All reports are acknowledged within 5 business days and investigated within 15 business days.
Report Submitted Successfully
Your case reference number is:
Please save this number. You will receive an acknowledgment within 5 business days and a substantive response within 15 business days.
General Contact Form / Formulari i Kontaktit
Pharmacovigilance / Farmakovigjilenca
Report an Adverse Event
Meditech SH.P.K. is committed to monitoring the safety of the medicinal products it represents. If you or a patient have experienced an adverse event, please report it as soon as possible.
What Should Be Reported?
- Adverse Events (Side Effects)
- Lack of efficacy
- Overdose
- Medication errors
- Exposure during pregnancy
- Misuse or abuse
- Product quality complaints
How to Report?
Reporting Availability
Privacy Notice
Personal data collected during pharmacovigilance activities are processed solely for PV purposes in accordance with applicable data protection legislation. Document: PV-PRN-001 | v1.0 | 01.07.2026
